Got Questions? You’re Our Kind of Human

Because when it comes to your pup, you should absolutely ask all the questions. Here’s everything you need to know about our boutique dog walking services in southeast Calgary, straight from the source.

We HAVE answers

COMMUNICATION & UPDATES

POLICIES & PROCEDURES

CARE & SAFETY

Getting Started

Getting Started:

How do I book my first walk?

Just send a quick message through our contact form. We’ll chat, set up a meet-and-greet, and make sure you and your pup feel great about getting started.

What happens at the meet-and-greet?

It’s a 30-minute visit where I meet your dog, learn their quirks, talk about routines, and figure out what service fits best. We’ll cover pickup details, entry instructions, and anything special that keeps your dog happy.

Do you charge for the meet-and-greet?

Nope! It’s complimentary. It’s my way of making sure everyone feels comfortable: you, your dog, and me.

How soon can walks start after the meet-and-greet?

Usually within a few days, depending on your schedule and route openings.

Do you walk puppies?

Yes! Puppies can join once they’ve had their core vaccines. We start slow: short walks, gentle introductions, and lots of praise.

What if my dog isn’t great with others?

No problem. We’ll start with solo walks until they’re confident and ready for small group fun.

How do I know which service is right for my dog?

During the meet-and-greet, I’ll help you choose based on their age, energy, and personality. Some love group walks. Others prefer a quick visit and a nap.

Can you handle big dogs or strong pullers?

Absolutely. I’ve walked everything from tiny terriers to 100-pound labs. We stick to on-leash, structured walks: calm, controlled, and safe.

Do you offer weekend or evening walks?

Not right now. I walk Monday to Friday, 10:00 AM–3:10 PM; those are my safest, most consistent hours.

What areas of Calgary do you serve?

I focus on southeast Calgary, south of Glenmore Trail. Staying local keeps walks punctual and pups happy.

CARE & SAFETY:

How do you keep dogs safe on walks?

Every dog is on-leash, every time. Groups are small and matched by energy and temperament. And for travel, each dog rides in their own individual kennel; no loose dogs in the vehicle, ever.

How many dogs do you walk at once?

Never more than five. Usually three to four. That way, everyone gets attention, and I can keep things calm and fun.

How do you choose which dogs walk together?

I match by size, energy level, and personality. Playful pups together, slow-and-steady seniors together.

What if my dog doesn’t like other dogs?

They can join solo walks until they’re ready, or stay solo forever if that’s what keeps them happy.

Do you walk off-leash?

Nope. All walks are on-leash. It’s safer for everyone and gives me full control in any situation.

What kind of leashes or collars do you recommend?

Flat collars, harnesses, or gentle leaders; whatever keeps your dog comfy and secure. No retractable leashes (they’re risky in group settings).

What happens if there’s an emergency?

I carry a pet first-aid kit and have your vet contact info on hand. If something ever happens, I’ll contact you immediately and make sure your dog gets the care they need.

How do you handle hot or cold days?

We adjust walk times, routes, and duration. On extreme days, I switch to pee breaks instead of long walks. Safety always wins.

Do you carry water or treats on walks?

Yes! I keep fresh water, poop bags, and approved treats on hand (or your preferred ones, if provided).

How do you transport dogs safely?

Each dog travels in their own individual kennel in my vehicle: secured, ventilated, and separated for safety.

Policies & Procedures

What’s your cancellation policy?

Just give 24 hours’ notice. That way, I can adjust the schedule without disrupting anyone’s routine.

What if the weather’s bad?

If it’s dangerously cold or hot, I cancel full walks and do pee breaks instead. Everyone stays safe, hydrated, and happy.

Do you walk in the rain or snow?

Yep, this is Calgary, after all! If it’s safe, we go. Raincoats and paw wipes are part of the deal.

What if my dog gets sick?

If your pup isn’t feeling well, let me know so we can pause walks until they’re cleared by your vet.

What happens if you’re sick or unavailable?

I’ll always give you as much notice as possible. Reliability matters, and so does transparency.

How do payments work?

Payments are usually made electronically after services. I’ll confirm what works best for you during onboarding.

What’s your policy for holidays or long weekends?

Walks pause on stat holidays, but we can coordinate ahead if you’ll need coverage right before or after.

Do you charge extra for multiple dogs?

It depends on time and route, but I try to keep pricing fair and simple. We’ll confirm at your meet-and-greet.

Do you require proof of vaccines?

Yes, current vaccines help protect all dogs in our care.

Do you offer refunds?

Cancellations within 24 hours are charged, but anything earlier is fully credited.

Communication & Updates

How do you send walk updates?

After every walk, I send a quick text and a photo. You’ll know when the walk started, how it went, and what kind of tail wags you missed.

What if you can’t text right away?

If reception’s bad or things get busy, I’ll send it as soon as we’re back in range. You’ll always get your update.

What kind of photos do you send?

Candid, real, and often goofy. Expect dog smiles, silly moments, and maybe a little drool.

Can I request videos?

Sure! If you’d like occasional short clips, just let me know.

How do I share special instructions?

You can text them anytime, or jot a note for me to see at pickup.

What if my schedule changes?

Just text me! Flexibility goes both ways. We’ll find something that fits.

Do you post my dog’s photos online?

Never without your permission. Privacy and safety come first.

Can you let me know if my dog seems off or unwell?

Always. I notice small changes: mood, appetite, or behavior, and I’ll keep you in the loop.

Can I ask about how my dog behaves on walks?

Of course! I love sharing updates about who sniffed what and who became best friends that day.

What’s the best way to reach you?

Text is fastest, but you can also use the contact form on the site. Either way, it’s always me replying; no apps or bots here.

Didn’t See Your Question?

That’s okay, ask away! Whether it’s about scheduling, your pup’s quirks, or how we match walking groups, we’re happy to chat and make sure you feel 100% confident.